Resumes on Alex Fetznerhttps://fetzner.me/en/resumes/Recent content in Resumes on Alex FetznerHugo -- 0.152.0en-usMITThu, 01 Jan 2026 17:58:31 -0600Network Engineer - Resuméhttps://fetzner.me/en/resumes/network_engineer/Thu, 01 Jan 2026 17:58:31 -0600Alex Fetznerhttps://fetzner.me/en/resumes/network_engineer/<no value>

I tailor my resumé to the jobs I apply to, but this is broadly what I would write for a network-engineering job

Education

University of Nebraska - Lincoln, BS in Computer Science, Mathematics
Sept 2019 – May 2023 · Lincoln, NE, USA

Experience

Mutual Of Omaha
Information Services Service Desk Analyst
Oct 2025-present · Remote

  • Provided first-line technical support in a large enterprise IT environment
  • Troubleshooting Windows, Mac, and Linux desktops and server issues
  • Created, resolved, and escalated incidents and service requests using ServiceNow
  • Followed established workflows, documentation, and escalation procedures
  • Collaborated with network, systems, and application teams to resolve user issues

NCR Voyix
Field Service Technician (AKA Customer Engineer)
Aug 2024–Aug 2025 · Remote in Indianapolis, IN & Minneapolis, MN

  • Troubleshot and installed Windows and Linux based retail software
  • Tested and terminated network twisted-pair cabling
  • Maintained and repaired server, networking, and electromechanical equipment
  • Communicated with stakeholders and developed relationships

Teachers’ Treasures
Warehouse associate & group leader
Sept 2023–Aug 2024 · Indianapolis, IN

  • Lead groups of up to 15 volunteers in logistical tasks
  • Working with diverse groups, and identifying how to tailor my communication style

University of Nebraska - Lincoln
Teaching assistant & undergraduate researcher
Jan 2021–May 2023 · Lincoln, NE

  • Taught a systems engineering class and an introductory C programming class
  • Communicated technical concepts to an audience ranging in technical ability
  • Read, comprehended, and relayed technical documentation

Projects

OPNSense firewall
Deployed and administered an OPNSense firewall for a segmented network environment

  • Configured VLAN-based network segmentation using a VLAN-aware switch
  • Implemented least-privilege firewall rules to host a web service in a DMZ
  • Deployed a WireGuard hub/relay server to securely tunnel between trusted devices
  • Administered DNS/DHCP services for hostname-based device addressing

Network service hosting
Designed, deployed, and maintained self-hosted network services

  • Configured encrypted network services, including mTLS authentication and secure NFS
  • Deployed and managed web services, a website and containerized applications
  • Implemented DNS configuration and service exposure for publicly accessible services
  • Applied encryption, authentication, and access control to ensure secure network

C# application for USDA

  • Emphasized code maintainability as development manager on a team of six
  • Collaborated with a cross-functional team of stakeholders to design the application
  • Developed documentation for end users and maintainers
  • Database administration, automated development tasks, generating code files, and testing and deployment

Skills

  • Operating Systems: Windows 10, Windows 11, Ubuntu & Fedora Linux
  • Network infrastructure: Routing, switching, VLANs, DHCP, DNS resolution, firewalls, VPNs
  • Cybersecurity: Data classification, authentication, secure communications
  • Troubleshooting: Following procedures for routine issues, or methodically troubleshooting complex issues
  • Communication: Actively listening to stakeholders, asking questions and illiciting requirements
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