I tailor my resumé to the jobs I apply to, but this is broadly what I would write for a network-engineering job
Education
University of Nebraska - Lincoln, BS in Computer Science, Mathematics
Sept 2019 – May 2023 · Lincoln, NE, USA
Experience
Mutual Of Omaha
Information Services Service Desk Analyst
Oct 2025-present · Remote
- Provided first-line technical support in a large enterprise IT environment
- Troubleshooting Windows, Mac, and Linux desktops and server issues
- Created, resolved, and escalated incidents and service requests using ServiceNow
- Followed established workflows, documentation, and escalation procedures
- Collaborated with network, systems, and application teams to resolve user issues
NCR Voyix
Field Service Technician (AKA Customer Engineer)
Aug 2024–Aug 2025 · Remote in Indianapolis, IN & Minneapolis, MN
- Troubleshot and installed Windows and Linux based retail software
- Tested and terminated network twisted-pair cabling
- Maintained and repaired server, networking, and electromechanical equipment
- Communicated with stakeholders and developed relationships
Teachers’ Treasures
Warehouse associate & group leader
Sept 2023–Aug 2024 · Indianapolis, IN
- Lead groups of up to 15 volunteers in logistical tasks
- Working with diverse groups, and identifying how to tailor my communication style
University of Nebraska - Lincoln
Teaching assistant & undergraduate researcher
Jan 2021–May 2023 · Lincoln, NE
- Taught a systems engineering class and an introductory C programming class
- Communicated technical concepts to an audience ranging in technical ability
- Read, comprehended, and relayed technical documentation
Projects
OPNSense firewall
Deployed and administered an OPNSense firewall for a segmented network environment
- Configured VLAN-based network segmentation using a VLAN-aware switch
- Implemented least-privilege firewall rules to host a web service in a DMZ
- Deployed a WireGuard hub/relay server to securely tunnel between trusted devices
- Administered DNS/DHCP services for hostname-based device addressing
Network service hosting
Designed, deployed, and maintained self-hosted network services
- Configured encrypted network services, including mTLS authentication and secure NFS
- Deployed and managed web services, a website and containerized applications
- Implemented DNS configuration and service exposure for publicly accessible services
- Applied encryption, authentication, and access control to ensure secure network
C# application for USDA
- Emphasized code maintainability as development manager on a team of six
- Collaborated with a cross-functional team of stakeholders to design the application
- Developed documentation for end users and maintainers
- Database administration, automated development tasks, generating code files, and testing and deployment
Skills
- Operating Systems: Windows 10, Windows 11, Ubuntu & Fedora Linux
- Network infrastructure: Routing, switching, VLANs, DHCP, DNS resolution, firewalls, VPNs
- Cybersecurity: Data classification, authentication, secure communications
- Troubleshooting: Following procedures for routine issues, or methodically troubleshooting complex issues
- Communication: Actively listening to stakeholders, asking questions and illiciting requirements